Your Constant Customer Service: Your satisfaction and your horse's satisfaction are paramount to us. Please let Skode know if you have any questions or concerns. She will do our best to get back to you within one business day -- or sooner.
Your 100 percent Satisfaction Guarantee -- 100 percent of the time: Skode works very hard to ensure that your horse will love his or her treats. If for some reason this is not the case, please send Skode's any unused portion of the uneaten treats and Skode's will promptly send you new treats of equal value, or reimburse you for the cost of your original treats. (Shipping costs can not be refunded.)
Your shipping schedule: Skode's does not mass produce our treats -- We believe this is one of the biggest benefits a small company can offer and our adherence to this policy means your treats are fresh, delicious and guaranteed. Please plan your treat purchase knowing that we ship all orders that contain pre-baked cookies within 2 business days of your order. Many busy people have found it very helpful to have their orders autoshipped.
United States Post Office Shipping fees: All treats are shipped in United States Postal Office Flat Rate packages. This allows us to ship by the amount of treats we can fit into your package -- not by the weight of your package. This saves you a lot of money! Please CLICK HERE TO LEARN MORE ABOUT HOW TO SAVE MONEY ON SHIPPING.
Your Privacy: We take the privacy of your personal information seriously.
We do not collect or store any information about you. We will NOT sell your information. If you sign up for our newsletter, we will save your email address. That said, we will only use it for exactly that purpose alone! When you register at our store, we ask for your email address, username and password. If you make a purchase on our site, we will ask you for your billing information including your name, address, email address, telephone number, and credit card information in order to process your order. We do this through a secure processor and we do not retain any of your credit card information.
Polices You Can Trust
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We Proudly Back Our Products with a 100% Guarantee!
